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Sales & Solutions Spec., Disney Central (Orlando) FT $1,500 Hire Bonus

Company: Walt Disney World Resort
Location: Deltona
Posted on: January 13, 2022

Job Description:

As the Sales and Solutions Specialist you will assists guests with their digital experience through the website and in the My Disney Experience application. The Sales and Solutions Specialist is an hourly position in a high-volume inbound contact center located at Disney Central in Orlando, Florida.

The Disney Sales and Solutions Specialist will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:30 a.m. to 11:30 p.m.

The starting pay rate for this position is $16.95 per hour

New Hire Incentive $1,500 Full Time Sales & Solutions Specialist
$1,500 Hiring Bonus (First payment after 90 days = $500 and Second payment after 150 days = $1,000)

To be eligible for the sign-on bonus, cast members must be in the position continuously for at least 90 days after hire and be employed by The Walt Disney Company at time of payment. A cast member is hired after the successful completion of Disney Traditions or one full day of employment. To be eligible for an incentive bonus after 150 days, cast members must remain employed in the position continuously for at least 150 days and be employed by The Walt Disney Company at the time of payment. Payments will be made approximately two weeks after the 90 and 150-day milestones, respectively. Bonus payments are subject to applicable taxes and other legal withholding. Disputes concerning eligibility to a bonus payment shall be resolved by Walt Disney World Recruitment in its sole and absolute discretion. The incentives offered herein are subject to change at any time, with or without notice. Cast Members hired prior to January 2, 2022 or after June 30, 2022 will not be eligible for this incentive award

Responsibilities :

  • Assist guest with managing their accountsNavigate between multiple and concurrent computer applications to include phone, chat and email.Provide Guest Service when problems arise and help find solutionsMeet required departmental metric expectations including productivity goalsAdaptability to the fluctuating needs of our operationsAssist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this processComplete all required Company trainings and compliance courses as assignedFlexible with work schedule, including overtime, weekends and holidaysAdditional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required
  • Complete all required company training and compliance courseBasic Qualifications :
    Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcingSound judgment and decision makingComputer proficiency within a Microsoft Windows environmentWritten, verbal and interpersonal communications skills Grammar Fluency and professional email etiquettePassion and knowledge of Disney productsNavigate between multiple and concurrent computer applicationsSales and Service Experience in a service-oriented or contact center environmentPreferred Qualifications: Strong sales and closing skills and the ability to overcome objectionsBilingual Additional Information : KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Keywords: Walt Disney World Resort, Deltona , Sales & Solutions Spec., Disney Central (Orlando) FT $1,500 Hire Bonus, Sales , Deltona, Florida

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