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Technical Specialist (Programmer Analyst)

Company: Universal Orlando Resort
Location: Orlando
Posted on: August 23, 2019

Job Description:

SunIRef:it Technical Specialist (Programmer Analyst) Universal Orlando Resort 1,101 reviews Orlando, FL 32819 Job Insights Here at Universal Parks & Resorts, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride in the exclusive ways we deliver fun. Comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, and a new destination coming in Beijing, China; we are proud to offer a universe of extraordinary opportunities. It takes a special kind of person to work at all of our destinations. We value individuals who know how to be part of a team, who embrace fun and are serious about their work. It takes hard work, dedication, knowledge and just the right amount of Universal spirit to open our doors of opportunity. We champion the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Being a part of the Universal family also comes with extraordinary perks. We offer a comprehensive benefits package, career development, excellent growth opportunities, free park admission, complimentary passes, and more! Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Experience a workplace that will inspire you to be Bold! today. JOB SUMMARY: The Technical Specialist, Programmer Analyst's role is to provide technical leadership and delivery for Parks Technology Solutions Delivery. The Technical Specialist will be responsible to define, develop, test, analyze, and deliver technology solutions related to the Guest and Team Member experience. This could include writing, coding, testing, analyzing and delivering both hardware and software programs and applications. The Technical Specialist will also lead others in the research, design, documentation, and modification of technology solutions throughout the project life cycle. Leadership tasks include leveraging of Enterprise Systems to their full extents, development or leadership of project development efforts, and the transition of delivered solutions to the Parks Technology Operations team for ongoing support. This position is based in Orlando, Florida and may require travel to other NBCUniversal parks and properties on occasion. MAJOR RESPONSIBILITIES: Collaborate and Lead business analysts, programmer analysts, developers, and architects in conceptualizing and development of software programs and applications. Defect Triage - Build and lead a team to quickly identify defects found during the software development and quality assurance cycles, to assign to the correct teams for timely resolution. Liaise and mentor other technical staff to lend expertise toward driving solutions. Design, run and monitor software tests on new and existing systems for the purposes of correcting errors, isolating areas for improvement, and general debugging. Lead the documentation of system business requirements, technical requirements, specifications, and test cases on a project-by-project basis in collaboration with internal users and departments. Support Release Management and Change Control processes along with other UPT Compliance Initiatives. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned. EDUCATION: Bachelor degree or equivalent work experience desired in one or more of the following fields: Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology. EXPERIENCE: 7+ years equivalent work experience. Experience preferred in project management, business analysis, or system design. Conflict resolution and problem solving techniques required. Good presentation, facilitation, communication, and negotiation skills required. Proven hands-on experience as a software engineer, including server side JavaScript with Node.JS, Java, J2EE. Very highly developed written and verbal communication skills (including the ability to clearly articulate technical concepts to a non-technical audience). Business Analysis - proven success collaborating directly with internal customers (i.e., product owners) to understand their needs and translate them into a working solution. Adaptability - a fast learner with a willingness to build solutions using tools to which you may have had little previous exposure. Empathy-the innate ability to understand the challenges faced by our customers, and the drive to resolve them. Demonstrated ability to produce high quality technical documentation. Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity. Experience with large scale enterprise system development and integration. Experience with Agile, Scrum, and Scaled Agile Framework a plus. ADDITIONAL INFORMATION: Works with internal business clients and external vendors. Ability to read, analyze, and interpret business periodicals, professional journals, technical manuals and procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to compute rate, ratio, and percent and to draw graphs, and interpret spreadsheets. Ability to define problems, collect data, establish facts, and draw valid conclusions. Work independently with minimal supervision. Ability to build and lead a team in completing a project. Some travel possible to support Parks Technology division and client locations. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universally YOU! Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2019 Universal Studios. All rights reserved. EOE Universal Orlando Resort - 6 hours ago - report job - original job On Company Site

Keywords: Universal Orlando Resort, Deltona , Technical Specialist (Programmer Analyst), Professions , Orlando, Florida

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