Network Support Technician
Company: Lumen
Location: Eustis
Posted on: March 20, 2023
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Job Description:
About LumenLumen is guided by our belief that humanity is at its
best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen's
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at LinkedIn: /lumentechnologies, Facebook:
/lumentechnologies, and YouTube: /lumentechnologies.The Role
Position is responsible for interacting with Lumen customers
professionally and courteously, remotely or in person to review and
discuss service order requirements. Persons in this position will
be expected to: evaluate customers' service needs in addition to
recognizing and suggesting additional/alternative services as
appropriate. Position is responsible for installing, repairing, and
testing residential and small business telecommunication services
and broadband products and services. These responsibilities include
enabling wireless/wired networks on company-approved
modems/routers, connecting wires and cables to terminals, and
attaching/detaching various kinds of hardware to wires, cables,
buildings, poles and inside facilities from the cross-connect or
serving terminal up to and inside the customer's home. This
position is eligible for up to $2,500 bonus based on the following:
$1,250 bonus after 3 months from start date, $1,250 bonus after 9
months from start date. Wage step increases will also be received 6
months from start date and 12 months from start date. Posting 3/14
- 3/31/2023The Main Responsibilities --- Install, maintain/repair,
remove, rearrange, program, test and troubleshoot residential/small
business products and services, including but not limited to POTS,
HSI, Networking and fiber/copper from the cross-connect or serving
terminal into the customer's premise.--- Set up, reconfigure,
maintain, and troubleshoot customer's wireless/wired home network,
including but not limited to: wireless modems; LAN peripherals such
as Wii; printers; IPTV; other wired and wireless communication
devices linked into the home network.--- Complete various splicing
connections on new and existing cable, fiber, wire and connects
wires and cables to terminals and attach/detach various kinds of
hardware to wires and cables. This includes cabling various
electronic components (e.g., routers, computers, TVs, stereo
systems and home entertainment systems) and
installing/maintaining/repairing inside wiring and jacks.---
Utilizes hand tools, power tools and specialty tools, including
test equipment (i.e., VFL, ONX, OTDR) and/or laptop computer to
install or repair and confirm product/service functioning properly,
to troubleshoot and take appropriate action, and/or to coordinate
repair and service issues with the applicable test center or other
designated employees.--- Read and interpret customer service
orders, repair tickets, technical (i.e., mechanical, electrical,
digital) drawings, maps, blueprints, diagrams, etc., and perform
specified work.--- Receive service orders and repair tickets from
supervisor or other designated employees and performs specified
work.--- Complete designated amount of work in a specified
timeframe with a high degree of quality, adjusting work assignments
or schedules to meet changing work-related priorities or
demands.--- Interact with customers professionally and courteously
via telephone and on the premises. Review and discuss service order
requirements with customers, evaluating customers' needs in
addition to recognizing and suggesting additional/alternative
services as appropriate.--- Confirm/update trouble reported, or
services ordered, review billing information, respond to questions
on features/usages/applications/capabilities of equipment and
services, review systems configuration. Test equipment, lines and
services to verify proper installation and/or repair.---
Identify/explore additional revenue generation opportunities.---
Work well with others to achieve common goals and to foster a
cooperative climate, as well as to work independently in the field
with little supervision.--- Uses laptop for various purposes,
including but not limited to: checking email, reviewing ticket or
circuit information, running test routines.--- Work with telecom
color-coded wires and cables. Work with basic electricity, as it
relates to telecommunications.What We Look For in a Candidate Work
Environment: --- Must work varying shifts and hours including
possible mandatory overtime, weekends and holidays.--- May be
assigned to work out of town for varying lengths of time.---
Requires a valid state driver's license and a satisfactory driving
record.--- May climb and work at elevations (e.g., from ladders,
poles) exceeding 18 feet.--- When working aloft with ladders or
other equipment with weight-capacity ratings, employees must adhere
to the Company safety policy and equipment weight requirements.---
May work in confined spaces (e.g., attics, crawl spaces).--- May
perform strenuous physical activities including, but not limited to
lifting objects weighing over 75 pounds.--- May perform job
activities outdoors in different weather conditions (e.g., extreme
cold and/or heat, inclement weather). Education/experience: ---
High school diploma--- 0 to 2 years of experienceWhat to Expect
Next Requisition #: 326475 When applying for a position, you may be
subject to a background screen (criminal records check, motor
vehicle report, and/or drug screen), depending on the requirements
for the position. More information on what's included in these
checks can be found in the Post Offer section of our FAQ page .
Job-related concerns noted in the background screen may disqualify
you from the new position or your current role. Background results
will be evaluated on a case-by-case basis. This position is part of
a bargaining unit and represented by a union. Depending upon the
applicable collective bargaining agreement under which you may be
hired, you may be: (a) required to join the union and pay union
dues as a condition of employment; or, (b) required to pay union
dues, but not join the union as a condition of employment; or (c)
free to chose whether or not to join the union, but if you do join
the union you would be obligated to pay union dues.EEO StatementWe
are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, creed, veteran status, disability, medical
condition, genetic characteristic or information, age, sex, gender,
sexual orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.NOTE: Pursuant to the San Francisco Fair
Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.DisclaimerThe above
job definition information has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job. Job
duties and responsibilities are subject to change based on changing
business needs and conditions. Salary Range Salary Min : 25Salary
Max : 28 This information reflects the anticipated base salary
range for this position based on current national data. Minimums
and maximums may vary based on location. Individual pay is based on
skills, experience and other relevant factors. This position is
eligible for either short-term incentives or sales compensation.
Director and VP positions also are eligible for long-term
incentive. To learn more about our bonus structure, you can view
additional information here. We're able to answer any additional
questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here. Note: For
union-represented postings, wage rates and ranges are governed by
applicable collective bargaining agreement provisions. Salary Range
Salary Min : 25Salary Max : 28 This information reflects the base
salary pay range for this job based on current national market
data. Ranges may vary based on the job's location. We offer
competitive pay that varies based on individual experience,
qualifications and other relevant factors. We encourage you to
apply to positions that you are interested in and for which you
believe you are qualified. To learn more, you are welcome to
discuss with us as you move through the selection process.
Keywords: Lumen, Deltona , Network Support Technician, Professions , Eustis, Florida
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