Patient Account Clerk I (POOL Weekends) - HBO 065
Company: LifeStream Behavioral Center
Location: Leesburg
Posted on: May 22, 2023
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Job Description:
JOB SUMMARY: The Patient Account Clerk is responsible to collect
demographic and admission information, admit clients, verify all
information and will obtain proper signatures on all required
documentation.ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of
essential functions, as outlined herein, is intended to be
representative of the tasks performed within this classification
with or without an accommodation. It is not necessarily descriptive
of any one position in the class. The omission of an essential
function does not preclude management from assigning duties not
listed herein if such functions are a logical assignment to the
position.He/she collects, deposits, discharges clients and assists
in the performance of other departmental duties.Computer literacy
with the ability to learn new software is essential to the
performance of this position.Must be able to operate a multi-line
phone system and general office equipment. Employees in this
position must be able to tolerate fast paced, stressful environment
and appropriately deal with clients in all stages of
crisis.Individuals should be organized and have excellent time
management skills.It is crucial that employees in this position
maintain and protect client confidentiality.Verbally verifies
information with clients as they are admitted.Updates information
in the computer as needed.Interviews all clients or guarantors for
complete and accurate information.Explains all required forms for
admission to client or guarantor.Obtains and witnesses signatures
of the client or guarantor.Completes face sheets.Completes all
financial paperwork with the client or guarantor, including:
Financial Statement, Client/Guarantor Agreement, Notice to Medicare
Clients, copies all insurance cards and does pre-certification, and
Billing and Payment Information.Prepares charts for
units.Responsible for bed assignment and accurate census
information being received by 6:00 A.M. each day.Ensures that the
needs of the client and/or family member(s) are respected in a
courteous and timely manner, in keeping with the Center's Mission
Statement.Receives records and safeguards all client valuables in
locked storage.Completes any Non-Admit packets in a timely
manner.Performs File Maintenance on all admissions.Responsible for
the completion of all discharge forms on client at time of
discharge.Prepares necessary paperwork for the day-to-day operation
of the hospital office.Assists Switchboard Operator.The ability to
comply with the regulations requiring a workplace of dignity and
respect and equal employment opportunity compliance.The ability to
work collaboratively with others and to accept constructive
criticism from supervisors and managers.Willingness to abide by the
company's published rules and regulationsCOMPETENCIES: Knowledge,
Skills, Abilities, and Motivation (KSAM) required for an employee
to be successful.Serving Our Consumers: Effectively meeting
consumer needs, building productive consumer relationships, and
taking responsibility for consumer satisfaction and
loyalty.Consumer Focus: Building strong consumer relationships and
delivering consumer-centric solutions.Values Differences:
Recognizing the value that different perspectives and cultures
bring to an organization.Age Specific: KnowledgeBasic Job
Readiness: Courtesy, Flexibility, Reliability,
ResponsivenessPersonal Effectiveness: Communication, Interpersonal
Skills, Self-Management, Thinking SkillsOrganizational/Management:
Compliance, CQI Commitment, Management of Information,
Organizational Participation, SafetyPerformance Specific: Customer
Focus, Medication Issues, Psychosocial InterventionsEffective
Communication: Clearly conveying information and ideas to
individuals and groups in a manner that engages the audience and
helps them understand and retain the message.Communicates
Effectively: Developing and delivering multi-mode communications
that convey a clear understanding of the unique needs of different
audiences.Manages Conflict: Handling conflict situations
effectively, with a minimum of noise.Continuous Improvement: The
ongoing process of achieving positive changes in service and
processes in order to improve efficiency and
quality.Resourcefulness: Securing and deploying resources
effectively and efficiently.Cultivates Innovation: Creating new and
better ways for the organization to be successful.Expertise:
Demonstrating proficiency of an employee's skill or knowledge
within their field of practice.Drives Results: Consistently
achieving results, even under tough circumstances.KNOWLEDGE AND JOB
SKILLS: Computer knowledge and typing skills are required to
perform this position. Must be able to process a high level of
confidential information. Good spelling, writing and communication
skills are necessary. Must be able to learn verbal de-escalation
skills.PERSONAL QUALITIES: Must be friendly, considerate, and able
to show empathy for the clients. This employee should be able to
work autonomously, show initiative as well as willingness to learn
and accomplish necessary tasks.SPECIAL FACTORS: Must have a
tenacious work ethic.JUDGMENT/DECISION MAKING: Utilizes established
corporate policies and procedures in making decisions. Uses sound
judgment in meeting the responsibilities and performing the duties
of the position.EDUCATION & EXPERIENCE:Education: High school
diploma or equivalent.Experience: One year experience in an office
setting is preferred.TRAINING & DEVELOPMENT: Completes all
requirements according to Individual Training Plan within the first
six months of hire and annually. Other training and/or professional
development may be assigned due to evolution of programs.POSITION
CONTENT: This job description is not intended to be and should not
be construed as an all inclusive list of all the responsibilities,
skills or working conditions associated with the position. While it
is intended to accurately reflect the position activities and
requirements, Management reserves the right to modify, and/or
remove duties and assign other duties as necessary.
Keywords: LifeStream Behavioral Center, Deltona , Patient Account Clerk I (POOL Weekends) - HBO 065, Other , Leesburg, Florida
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