Patient Advocate Part-Time (Medical Cannabis)
Company: Liberty Health Sciences
Location: Leesburg
Posted on: March 16, 2023
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Job Description:
Company Description
As a leading cannabis multi-state operator (MSO), AYR Wellness is
on a journey to be a force for good; and it all starts with our
belief in the power and potential of the plant.
We believe in creating an environment in which we can all flourish,
one where every individual can find their genius and pursue their
passion, because it's this dedication to creating a culture of
excellence, one where we're all empowered to achieve our dreams,
that will propel us forward. We're a company that puts our people
first. A place where talent is rewarded, diversity is celebrated,
and innovative thinking is championed and we believe that together
we can build a better and brighter future for ourselves, our
industry, and our world.
Job Summary
The Patient Advocate is responsible for providing our customers
with an extraordinary experience.--- Through meaningful interaction
and knowledgeable answers, the Patient Advocate fosters an
environment that is compassionate, genuine, and respectful.---
Patient Advocates are expected to contribute to making their
Dispensary a climate which encourages forward thinking, embraces
inclusion, and practices generosity of spirit.--- Patient Advocates
also assist the Management Team with the activities and operations
of the store, while abiding by policies, procedures, and
operational guidelines.
Duties and Responsibilities
* Provides knowledge, expertise, guidance, and a personalized
experience to each customer by explaining potential benefits of the
Premium Cannabis products offered.
* Ensures customer questions or concerns are resolved quickly and
completely.--- Communicates any requests or unresolved concerns to
management immediately.
* Accountable for accurately receiving, coordinating, and
fulfilling customer orders by utilizing the Point of Sale (POS) and
inventory tracking systems in compliance with company, local, and
state policies.
* Adapts to varied sales volume and stays active by initiating
continued learning activities, creating an engaging environment,
and assisting in keeping the dispensary properly stocked, clean,
tidy and in operating order while keeping a "Customer first"
acuity.
* Meets/exceeds day to day sales metrics by following the customer
experience selling cycle with tailored product suggestions. This
includes meeting individual and team centric sales targets within
each dispensary.
* Assist management staff in ensuring all procedures are being
followed to reflect regulatory and compliance standards.
* Assists is fostering a positive work environment, treating
everyone with dignity and respect, while perpetuating a curiosity
for "everything cannabis".
* Performs other duties as assigned by the Manager and/or Store
Lead.
Qualifications
* Must stay current and adhere to all policies and regulations of
the state cannabis agency.
* Must meet age requirement as outlined by state cannabis
agency.
* Able to pass all background checks as required by state cannabis
agency.
* Able to accommodate scheduling that may include varied shifts,
weekends and holidays.
* Maintain regular and punctual attendance.
Education
* High school diploma/GED required
Experience
* 1-3 years' experience working in a cannabis retail setting
preferred
* Prior customer service experience in a hospitality, pharmacy,
customer services or retail environment.
Knowledge, Skills, and Abilities
* Customer Obsessed: Dedicated to creating a remarkable experience
for both internal and external customers; builds rapport and
maintains meaningful and effective relationships creating trustful,
authentic connections; viewed as a good listener and is easy to
approach and talk to and is often in the know early in any given
situation.
* Relationship Building: Viewed as a truthful individual who shares
authentic and constructive feedback in a respectful manner in the
spirit of being a force for good; builds mutual respect and trust
by listening, learning, and acting with compassion to encourage
others in discovering their genius; takes responsibility for
mistakes and offers impactful solutions; recognizes personal
strengths and weaknesses; seeks and openly welcomes feedback for
continuous improvement and personal growth.
* Results Oriented: Empowered with the knowledge of their potential
this person learns quickly when facing new problems; a relentless
and versatile learner, open to change, analyzes successes and
failures for continuous improvement, experiments and will try
anything to find solutions that support an ecosystem of knowledge;
enjoys challenge of unfamiliar tasks, quickly grasps the essence
and underlying structure of anything.
* Functional/Technical Skill: Possesses functional and technical
knowledge and skills to perform at a high level of accomplishment;
understands how their job function supports being a force for
good.
Direct reports
* No direct reports
Working conditions
* Work is primarily performed in a dispensary setting. The working
area may be odorous at times and loud due to fans and filtration
systems, fluctuating between cold and warm temperatures.
* Involves frequent contact with staff, vendors, and customers.
Work may include dealing with law enforcement and occasional State
inspectors.
Physical requirements
* The person in this position frequently communicates with
customers and/or caregivers regarding medical conditions and
symptoms.--- Must be able to exchange accurate information about
product offerings.
* Frequently operates computer/POS system and other standard office
equipment such as printers, phones, and photocopy machines.
* The person in this position must be able to remain in a
stationary position when checking in customers or when operating
the register.
* Constantly moves and transports dispensary products/totes up to
30 lbs. throughout the dispensary.
* Ability to twist, turn, bend, stand and walk as required to
perform the duties associated with functioning as a dispensary
agent.
Nothing in this job description restricts management's right to
assign or reassign duties and responsibilities to this job at any
time.
At AYR Wellness, our vision is to be a force for good in all we do
and to bring lasting positive change to our communities, our
industry, and our world. And it wouldn't be possible without our
exceptionally talented team. We're proud to be an equal opportunity
employer that celebrates the uniqueness of each employee and
supports their individual journey in finding their genius and
pursuing their passion.
AYR Wellness is committed to the policy that all persons have equal
access to employment. We strongly encourage applications from
people of color, persons with disabilities, women, and the LGBTQ+
community, regardless of age, gender, religion, marital or
veterans' status.
Keywords: Liberty Health Sciences, Deltona , Patient Advocate Part-Time (Medical Cannabis), Other , Leesburg, Florida
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