Patient services Specialist
Company: Florida Cancer Specialists, P.L.
Posted on: January 22, 2023
United States of America
Leesburg South Office
WHY JOIN FCS
At Florida Cancer Specialists & Research Institute, we believe our
people are our strength and we invest in them. In addition to
having a positive impact on the people and communities we serve,
associates benefit from significant professional opportunities,
career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages
to include loan repayment, tuition reimbursement, 401-K match, pet
and legal insurance.
A LITTLE BIT ABOUT FCS
Since 1984, Florida Cancer Specialists & Research Institute &
Research Institute (FCS) has built a national reputation for
excellence. With over 250 physicians, 220 nurse practitioners and
physician assistants and nearly 100 locations in our network.
Utilizing innovative clinical research, cutting-edge technologies,
and advanced treatments, we are committed to providing world-class
cancer care. We are recognized by the American Society of Clinical
Oncology (ASCO) with a national Clinical Trials Participation
Award, FCS offers patients access to more clinical trials than any
private oncology practice in Florida. Our patients have access to
ground-breaking therapies, in a community setting, and may
participate in national clinical research studies of drugs and
treatment protocols. In the past five years, the majority of new
cancer drugs approved for use in the U.S. were studied in clinical
trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the
largest clinical research organizations in the United States.
Often, FCS leads the nation in initiating research studies and
offering ground-breaking new therapies to patients.
Come join us today!
Job Description Summary:
Will handle most clerical duties associated with a medical
The job of Patient Services Specialist (PSS) is divided into
"stations." Each station has a distinct set of job duties, which
includes job duties that usually are performed by one employee in a
usual day. However, in addition to the "usual" duties of the
station they are sitting in, every PSS employee is required and
expected to assist their co-workers in performing every job duty of
a PSS at all times. All employees hired for the Patient Services
Specialist position will be expected to learn and perform all
duties of all front office stations.
Due to the different office layouts, the person doing the named
station that day or week may not perform some of the listed job
duties. Demonstrated strong copywriting and editing skills are
essential. Requires attention to detail and the ability to
consistently meet time-sensitive priorities. Must be highly
organized with the ability to be flexible, according to changing
Performs other duties and projects as assigned.
* High School Diploma / GED required.
* Experience in the healthcare field is highly preferred. Attention
to detail with strong ability to multitask. Excellent interpersonal
* Strong communication skills with a wide variety of
* Analysis & Critical Thinking: Critical thinking skills including
solid problem solving, analysis, decision-making, planning, time
management and organizational skills. Must be detailed oriented
with the ability to exercise independent judgment.
* Interpersonal Effectiveness: Developed interpersonal skills,
emotional intelligence, diplomacy, tact, conflict management,
delegation skills, and diversity awareness. Ability to work
effectively with sensitive and confidential material and sometimes
emotionally charged matters.
* Communication Skills: Good command of the English language.
Second language is an asset but not required. Effective
communication skills (oral, written, presentation) are an active
listener, and effectively provides balanced feedback.
* Customer Service & Organizational Awareness: Strong customer
focus. Ability to build an engaging culture of quality, performance
effectiveness and operational excellence through best practices,
strong business and political acumen, collaboration, and
partnerships, as well as a positive employee, physician and
* Self-Management: Effectively manages own time, conflicting
priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently
with limited supervision. Ability to work remotely effectively as
* Must be able to work effectively in a fast-paced, multi-site
environment with demonstrated ability to juggle competing
priorities and demands from a variety of stakeholders and
* Computer Skills: Proficiency in Microsoft Office: Word, Excel,
PowerPoint, and Outlook required.
* Valid state Driver's License for travel to satellite offices and
offsite meetings. Compliance with the company Driver Safety
Operations and Motor Vehicle Records Check Policy is required.
* As a reminder those who drive must provide copies of the
declarations page of their personal insurance policy for each
vehicle that they can use to the Human Resources Department for
verification purposes annually. Required Limits: Split Limits of
6. Standard Core Workdays/Hours:
* Monday to Friday 8:00 AM - 5:00 PM.
To give equal employment and advancement opportunities to all
people, we make employment decisions at FCS based on each person's
performance, qualifications, and abilities. FCS does not
discriminate in employment opportunities or practices based on
race, color, religion, sex, national origin, age, disability, or
any other characteristic protected by law. We will make reasonable
accommodations for qualified individuals with known disabilities
unless making the reasonable accommodation would result in an undue
hardship to FCS. Our Equal Employment Opportunity policy covers all
employment practices, including selection, job assignment,
compensation, discipline, termination, and access to benefits and
training. If you have a question about any type of discrimination
at work, contact the Manager of Human Resources or the VP of Human
Resources. You will not be punished for asking questions about
this. Also, if we find out that anyone was illegally
discriminating, that person will be subject to disciplinary action,
up to and including termination of employment.
SCREENINGS - Background, drug, and nicotine screens
Safeguarding our patients and each other is an important part of
how we deliver the best care possible to the communities we serve.
All offers of employment at Florida Cancer Specialists & Research
Institute are contingent upon clear results of a thorough
background screening. Additionally, as a condition of employment,
FCS requires all new hires to receive various vaccinations,
including the influenza and COVID-19 vaccines, barring an approved
exemption. In addition, FCS is a drug-free workplace, and all new
hires will be subject to drug/ nicotine testing.
Keywords: Florida Cancer Specialists, P.L., Deltona , Patient services Specialist, Other , Leesburg, Florida
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