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Customer Service Representative, Peacock

Company: NBCUniversal
Location: Orange City
Posted on: January 13, 2022

Job Description:

Responsibilities
We are seeking Customer Service Representatives for our Peacock customer support team. As a Customer Service Representative, you will be the first point of contact for Peacock viewers via social platforms, chat, email and more. Job Duties

  • Providing customer service support for viewers through various channels, such as social media, phone, email, and chat.
  • Expert in managing social media platforms in crafting creative responses both publicly and privately to our customers.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Serve as the front line of technical issues, outages and escalations for broadcast viewing or digital streaming.
  • Become an expert in all Peacock platforms including but not limited to: mobile application, website, TV apps and devices, and TV broadcast.
  • Troubleshooting technical issues on a variety of device applications to ensure seamless streaming and viewability.
  • Maintain accurate and up-to-date account and billing information of customers through CRM and billing software.
  • Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service
  • Participate in a quality program to certify that a high level of accuracy and customer support are consistently being delivered, utilizing NPS as the primary driving metric Job Number
    60774BR Posting Category
    Sales Country
    United States Sub-Business
    Golf About Us
    At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives NBCU's vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCU. Here you can create the extraordinary. Introducing Peacock, NBCUniversal's new streaming service that combines timeless shows and movies, exclusive originals, kids programming and current hits, with timely news, sports and pop culture. All together. All in one app. With our successful launch in 2020, we are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative. Join us. State/Province
    Florida Career Level
    Entry-Level Qualifications/Requirements
    Basic Qualifications
    • Strong written and verbal communication skills
    • Excellent typing, phone, and computer navigation skills
    • Proficiency with social media platforms
    • Proficiency with navigating the Internet, email, and Instant Messenger
    • Knowledge of digital streaming services and devices Additional Job Requirements
      • Must be willing to work in Orlando, FL
      • Must be willing to work mornings, evenings, weekends, holidays, and overtime when needed, sometimes with short notice Desired Characteristics
        Desired Qualifications
        • Previous experience in managing social media platforms, from posts to direct messages on behalf of a business.
        • Positive attitude and professional manner expected at all times
        • Strong team player
        • High energy and engaging personality with the ability to convey patience, and remain calm in stressful situations
        • Able to be self-motivated by a fast-paced working environment
        • Familiarity with Salesforce is strongly desired
        • High school diploma or GED preferred
        • 6 months previous customer service/call center experience City
          Orlando Notices
          NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. More Information on NBCUniversal NBCUniversal operates in the News + Entertainment industry. The company is located in New York City,, NY, Stamford, CT, Englewood Cliffs, NJ, Orlando, FL, Bala-Cynwyd, PA, Coral Gables, FL, Hialeah, FL, Chicago, IL, Aurora, CO and Universal City, CA. NBCUniversal was founded in 2022. It has 31700 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 64 open jobs at NBCUniversal, click here .

Keywords: NBCUniversal, Deltona , Customer Service Representative, Peacock, Other , Orange City, Florida

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