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Client Services Representative

Company: VCA
Location: The Villages
Posted on: May 3, 2021

Job Description:

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purposeA BETTER WORLD FOR PETS.If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:/vca/d/inst/1$9925/9925$126456.htmld Buffalo Ridge Animal Hospital was established in 2008 by Peterson & Smith Equine Hospital of Ocala, Florida. We continue to serve the needs of the community of The Villages, Fl. Services include preventative wellness care, surgery, dentistry, acupuncture, boarding, and grooming. Buffalo Ridge saw the need for emergency animal care services in The Villages and its surrounding area, and in 2012 became a 24-hour, seven-days-a-week facility providing urgent care and emergency services. We are the only emergency animal hospital in The Villages open nights, weekends and holidays. In 2013, Buffalo Ridge Animal Hospital at Pinellas Plaza opened, providing animal wellness care in the expanding areas of The Villages. Pinellas Plaza is open Monday - Friday 8 a.m. - 5 p.m. and closed on weekends and holidays. The clinic also offers boutique pet items such as toys, treats, and pet accessories. Buffalo Ridge Animal Hospital is dedicated to helping the community and actively supports local humane societies through organized events. Every Spring, we host a free Annual Paper Shredding Event asking only for donations toward local humane societies of Lake and Sumter counties. We are also a premier sponsor for Strut Your Mutt Charity Dog Walk every winter in The Villages to raise money for the Humane Society/SPCA of Sumter County, Inc. Since the beginning of our hospital, we have held a fundraiser and food drive to benefit the Humane Society of Sumter County with our Portraits with Santa event, which has proven to be a popular event our clients look forward to every December. A free digital copy of your pet's portrait is given with a donation. Client Service Representative We are seeking an experienced PT Client Service Representative to join our team. At VCA Buffalo Ridge Animal Hospital at Pinellas Plaza, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside. Our office is Charter School eligible. The Villages offers an A-rated charter school system, only available to employees working for approved business within The Villages district. The school is conveniently located to both of our hospital locations. Click the link below to visit our website. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! Were always looking for top notch talent to join the VCA family!

Keywords: VCA, Deltona , Client Services Representative, Other , The Villages, Florida

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