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Front Desk Client Concierge

Company: WizeHire
Location: The Villages
Posted on: May 3, 2021

Job Description:

Absolute Law Group Are you a real "go-getter" with a sunny disposition whose voice smiles through the phone? Do your strengths include high attention to detail and are you a good proofreader? Do you easily build rapport with people? We are Absolute Law Group, growing elder law and estate planning firm, with locations in The Villages, Ocala, and Citrus County.We are looking to hire a full-time Administrative Assistant/Client Concierge to work in The Villages office, though you may have to float from time to time to our other offices to assist with coverage.Your primary responsibility is to greet and welcome new and prospective clients either by telephone, Zoom, or in-person with warmth and care and providing them with excellent service and timely follow-up.This role will maintain the reception area, proofread documents, and assist all staff with whatever administrative needs pop up and however needed.You will be on the telephone quite a bit, especially after a seminar to assist with scheduling initial consultation meetings. Once people make appointments, it will also be your job to make sure they keep them. Calendar management is critical in this role, too, along with the ability to think through travel time, preparation time, and meeting times to help make the team's lives a bit easier.This role is for a doer with tremendous initiative, follow up, organizational, proofreading, and people skills and for someone who is a team player and thrives in a fast-paced environment, and is able to shift gears and priorities.At our firm, we don't say "that's not my job." You are a self-starter who doesn't sit and wait to be told what to do next. (That doesn't work in our firm as timely and top-notch client service is a #1 priority.)The successful candidate will also have a knack for:Maintaining orderReadjusting calendars and schedulesMaking sure projects and all details are completedMeeting deadlinesTrying alternativesAdjusting to changesResponsibilitiesAdditional tasks include, but are not limited to:Confirming client appointmentsMaintaining accurate and timely client and firm records using Practice Panther and other firm databasesPreparing and mailing letters; editing documentsFacilitating court filing documents and tracking their receiptHelping prepare for client meetingsQualificationsA minimum of a High School Diploma and 3 years' related customer service and/or administrative support experience requiredMust be able to speak with the client while simultaneously entering information into firm databasesProficiency in MS Office (Word, Excel, Outlook, and PowerPoint is required)You must also be willing and able to learn other software and client management programs, too, as the need arises, in order to make the office as efficient as possibleYou also show up to work on time, prepared and ready to tackle each day with a positive attitudeYou embrace technology and are not afraid of itBe able to set up Zoom meetings and assist clients with Zoom meeting preparation, tooYou proactively manage your job responsibilities and tasks, not waiting for someone to tell you what to doYou have excellent time management skillsYou value ongoing and timely client communicationYou treat clients and co-workers with respectThe firm is looking for someone with a good head on their shoulders that can play well with others and won't bring unnecessary drama to the office, but rather someone who can focus on and act daily in accordance with our mission. This office also likes to laugh and have a little fun from time to time!If you think you have what it takes, please submit your resume, pay requirements, and a cover letter that clearly conveys WHY you are "The One" this firm should hire.Thanks for reading!Compensation $13 - $16 per hour About Absolute Law GroupAbsolute Law Group is a boutique law firm specializing in elder law. We have 3 offices in Central Florida, but serve clients all over the state.

Keywords: WizeHire, Deltona , Front Desk Client Concierge, Other , The Villages, Florida

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