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Member Services Representative New Smyrna Beach

Company: Planet Fitness
Location: New Smyrna Beach
Posted on: May 3, 2021

Job Description:

TheMember Services Representativewill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Hours for the position:Monday- Friday2:00pm- 9:00pm or3:00pm- 10:00pmSaturday- SundayVaries between 5:00am-10:00pmEssential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer serviceHandle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questionsCheck members into the systemNew member sign-upTake prospective members on toursFacilitate needed updates to member's accountsRespond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as neededAssist in maintaining the neatness and cleanliness of the clubQualifications/RequirementsCustomer service background preferredBasic computer proficiencyA passion for fitness and healthUpbeat and positive attitude!Punctuality and reliability is a mustExceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectationsStrong listener with the ability to empathize and problem solveDemonstrate diplomacy in all interactions while using appropriate behavior and languageHigh School diploma/GED equivalent requiredMust be 18 years of age or olderPhysical DemandsRequires long period of standing and walking during entire shift; may include 8 or more hours.Continual talking in person or on the phone during shiftMust be able to occasionallylift up to 50 lbsWill occasionally handle cleaning chemicals during shift: MSDS guidelines followed.Sunshine Fitness Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.On-site interview will require a self-wellness check and completion of questionnaire

Keywords: Planet Fitness, Deltona , Member Services Representative New Smyrna Beach, Other , New Smyrna Beach, Florida

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