D028 - MRT - Pgm Svcs Mgr
Company: Lifestream Behavioral Center
Posted on: May 3, 2021
JOB SUMMARY: The Program Services Manager establishes,
administers, and directs their Program. This is a self-contained
clinical team which assumes responsibility for directly providing
needed treatment, rehabilitation, and support services to
identified persons with severe and persistent mental illnesses,
co-occurring SA disorders and criminal justice involvement.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential
functions, as outlined herein, is intended to be representative of
the tasks performed within this classification with or without an
accommodation. It is not necessarily descriptive of any one
position in the class. The omission of an essential function does
not preclude management from assigning duties not listed herein if
such functions are a logical assignment to the position.
- Program Services Manager supervises and evaluates the
multidisciplinary team in conjunction with appropriate psychiatric
support to ensure service excellence and courteous, helpful, and
respectful services to program participants.
- This individual functions as a practicing clinician on the team
as needed and must be strongly partnered with the Lake County
- Coordinates and schedules services rendered by the staff.
- Performs all fiscal management/accounting functions of the
facility as assigned.
- Maintains current records, logs and statistical reports.
- The ability to comply with the regulations requiring a
workplace of dignity and respect and equal employment opportunity
- The ability to work collaboratively with others and to accept
constructive criticism from supervisors and managers.
- Willingness to abide by the company's published rules and
- Direct the day-to-day clinical operations of the FCST program
including scheduling staff work hours to assure appropriate
coverage for day and evening and on-call hours; lead the daily
organizational staff meetings and recovery planning meetings;
continuously evaluate the status of persons served and do
appropriate planning and coordination of treatment activities to
ensure immediate attention to their changing needs.
- Direct and coordinate the admission process and treatment,
rehabilitation, and support services of the program in coordination
with the psychiatrist. Coordinate screening and intake processes
develop and coordinate the initial assessment and initial treatment
plan; assign the most appropriate staff to the individual treatment
team; and provide clinical supervision of the development of the
comprehensive assessment and the treatment plan for each
individual. Direct and coordinate, for each individual, the
comprehensive assessment of psychiatric history (e.g., onset,
course and effect of illness, past treatment and responses, and
risk behaviors), mental status, and diagnosis; physical health and
dental health; use of drugs or alcohol; education and employment;
social development and functioning; activities of daily living
(e.g., self-care, living situation, nutrition, money management);
and family structure and relationships.
- Participate in staff recruitment, interviewing, hiring, work
assignments, and orientation and performance supervision according
to work rules, regulations, and policies; develop and implement
staff orientation and training; and manage student training. Set up
and maintain appropriate facility with all necessary equipment
- Develop and administer the program budget including line items
to purchase necessary equipment. Understand the fiscal and
reporting requirements of grants funding the program.
- Develop resources and billing opportunities for program
sustainability outside of grant funding.
- Supervise medical records management assuring maintenance of
the medical record in compliance with agency policies, Medicaid,
and other third-party payment requirements; train staff on medical
record requirements; regularly review individual assessments,
treatment plans, and progress notes written by the staff; and
supervise individual staff for medical records mastery.
- Ensure data collection for the grants as written and contracted
with county partners. Cooperate in the data reporting activities at
the program, agency, county, state and federal levels.
- Carry out and document quality-assurance activities and reviews
of use of program services. Develop and maintain program policies
and procedures and revise as necessary.
- Initiate and maintain relationships, in coordination with other
staff, with law-enforcement, courts, community control agencies and
other human services agencies, and with informal community
- Participate on community committees related to program plan,
partnerships and grant requirements.
- Conduct clinical assessments and provide direct clinical
treatment, rehabilitation, and support services to
- Perform on-call supervisory back-up duty for crisis
intervention and for staff supervision and consultation.
- Develop and deliver Restoration to Competency Services for
individuals deemed incompetent to stand trial due to mental
illness/co-occurring disorders in Lake and Sumter counties working
closely with the Forensic Targeted Case Managers.
- Coordinate the provision of Crisis Intervention Team Training
for law enforcement and first responders in Lake and Sumter
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation
(KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs,
building productive consumer relationships, and taking
responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and
delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different
perspectives and cultures bring to an organization.
- Age Specific: Assessment, Interpretation, Intervention,
Knowledge, Developmental Stages, Enhances Family Involvement
- Basic Job Readiness: Courtesy, Flexibility, Reliability,
- Personal Effectiveness: Communication, Interpersonal Skills,
Self-Management, Thinking Skills
- Organizational/Management: Compliance, CQI Commitment,
Leadership, Linking/Networking, Management of Information,
Organizational Participation, Safety
- Performance Specific: Assessment, Crisis Management, Customer
Focus, Cultural Competence, Empowerment/Advocacy, Medication
Issues, Psychosocial Interventions, Treatment/Service
- Effective Communication: Clearly conveying information and
ideas to individuals and groups in a manner that engages the
audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode
communications that convey a clear understanding of the unique
needs of different audiences.
- Manages Conflict: Handling conflict situations effectively,
with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving
positive changes in service and processes in order to improve
efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively
- Cultivates Innovation: Creating new and better ways for the
organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or
knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under
KNOWLEDGE AND JOB SKILLS: Must have a clear understanding of the
characteristics and problems of adults with severe and persistent
mental illnesses and co-occurring disorders and be knowledgeable
about the criminal justice system and the ACT model. Demonstrates
excellent verbal and written communication skills. Works
collaboratively with internal and external partners. Displays
excellent telephone and customer service skills.
PERSONAL QUALITIES: A pleasant and friendly manner is vital to
satisfactory job performance. Must display patience and
understanding people with psychiatric disabilities and difficult
customer service situations. Must be alert and vigilant at all
times. Dependability and adaptability essential for this position.
Must show initiative and be able to work autonomously.
SPECIAL FACTORS: Maintains a professional atmosphere. Provides
excellent customer service. Maintains good working relationship
with center, as well as, facility staff and external agencies.
Works with staff psychiatrist to coordinate pharmacological
JUDGMENT/DECISION MAKING: Utilizes established corporate
policies and procedures in making decisions. Uses sound judgment in
meeting the responsibilities and performing the duties of the
EDUCATION & EXPERIENCE:
- Education: Master's degree in nursing, social work, psychiatric
rehabilitation, counseling or psychology, or is a psychiatrist; is
licensed according to the laws of the state
- Experience: Minimum of 5 years experience with the severe and
persistent mental illness population and minimum of one year
supervisory experience required.
TRAINING & DEVELOPMENT: Completes all requirements according to
Individual Training Plan within the first six months of hire and
annually. Other training and/or professional development may be
assigned due to evolution of programs.
POSITION CONTENT: This job description is not intended to be and
should not be construed as an all inclusive list of all the
responsibilities, skills or working conditions associated with the
position. While it is intended to accurately reflect the position
activities and requirements, Management reserves the right to
modify, and/or remove duties and assign other duties as
Keywords: Lifestream Behavioral Center, Deltona , D028 - MRT - Pgm Svcs Mgr, Other , Leesburg, Florida
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