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D028 - MRT - Pgm Svcs Mgr

Company: Lifestream Behavioral Center
Location: Leesburg
Posted on: May 3, 2021

Job Description:

JOB SUMMARY: The Program Services Manager establishes, administers, and directs their Program. This is a self-contained clinical team which assumes responsibility for directly providing needed treatment, rehabilitation, and support services to identified persons with severe and persistent mental illnesses, co-occurring SA disorders and criminal justice involvement.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Program Services Manager supervises and evaluates the multidisciplinary team in conjunction with appropriate psychiatric support to ensure service excellence and courteous, helpful, and respectful services to program participants.
  • This individual functions as a practicing clinician on the team as needed and must be strongly partnered with the Lake County partners.
  • Coordinates and schedules services rendered by the staff.
  • Performs all fiscal management/accounting functions of the facility as assigned.
  • Maintains current records, logs and statistical reports.
  • The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
  • The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
  • Willingness to abide by the company's published rules and regulations
  • Direct the day-to-day clinical operations of the FCST program including scheduling staff work hours to assure appropriate coverage for day and evening and on-call hours; lead the daily organizational staff meetings and recovery planning meetings; continuously evaluate the status of persons served and do appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs.
  • Direct and coordinate the admission process and treatment, rehabilitation, and support services of the program in coordination with the psychiatrist. Coordinate screening and intake processes develop and coordinate the initial assessment and initial treatment plan; assign the most appropriate staff to the individual treatment team; and provide clinical supervision of the development of the comprehensive assessment and the treatment plan for each individual. Direct and coordinate, for each individual, the comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management); and family structure and relationships.
  • Participate in staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to work rules, regulations, and policies; develop and implement staff orientation and training; and manage student training. Set up and maintain appropriate facility with all necessary equipment available.
  • Develop and administer the program budget including line items to purchase necessary equipment. Understand the fiscal and reporting requirements of grants funding the program.
  • Develop resources and billing opportunities for program sustainability outside of grant funding.
  • Supervise medical records management assuring maintenance of the medical record in compliance with agency policies, Medicaid, and other third-party payment requirements; train staff on medical record requirements; regularly review individual assessments, treatment plans, and progress notes written by the staff; and supervise individual staff for medical records mastery.
  • Ensure data collection for the grants as written and contracted with county partners. Cooperate in the data reporting activities at the program, agency, county, state and federal levels.
  • Carry out and document quality-assurance activities and reviews of use of program services. Develop and maintain program policies and procedures and revise as necessary.
  • Initiate and maintain relationships, in coordination with other staff, with law-enforcement, courts, community control agencies and other human services agencies, and with informal community resources.
  • Participate on community committees related to program plan, partnerships and grant requirements.
  • Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services to individuals.
  • Perform on-call supervisory back-up duty for crisis intervention and for staff supervision and consultation.
  • Develop and deliver Restoration to Competency Services for individuals deemed incompetent to stand trial due to mental illness/co-occurring disorders in Lake and Sumter counties working closely with the Forensic Targeted Case Managers.
  • Coordinate the provision of Crisis Intervention Team Training for law enforcement and first responders in Lake and Sumter counties.

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

  • Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
  • Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
  • Age Specific: Assessment, Interpretation, Intervention, Knowledge, Developmental Stages, Enhances Family Involvement
  • Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
  • Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
  • Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
  • Performance Specific: Assessment, Crisis Management, Customer Focus, Cultural Competence, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, Treatment/Service Planning.
  • Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
  • Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
  • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Cultivates Innovation: Creating new and better ways for the organization to be successful.
  • Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
  • Drives Results: Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS: Must have a clear understanding of the characteristics and problems of adults with severe and persistent mental illnesses and co-occurring disorders and be knowledgeable about the criminal justice system and the ACT model. Demonstrates excellent verbal and written communication skills. Works collaboratively with internal and external partners. Displays excellent telephone and customer service skills.

PERSONAL QUALITIES: A pleasant and friendly manner is vital to satisfactory job performance. Must display patience and understanding people with psychiatric disabilities and difficult customer service situations. Must be alert and vigilant at all times. Dependability and adaptability essential for this position. Must show initiative and be able to work autonomously.

SPECIAL FACTORS: Maintains a professional atmosphere. Provides excellent customer service. Maintains good working relationship with center, as well as, facility staff and external agencies. Works with staff psychiatrist to coordinate pharmacological management.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.


  • Education: Master's degree in nursing, social work, psychiatric rehabilitation, counseling or psychology, or is a psychiatrist; is licensed according to the laws of the state
  • Experience: Minimum of 5 years experience with the severe and persistent mental illness population and minimum of one year supervisory experience required.

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

POSITION CONTENT: This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.

Keywords: Lifestream Behavioral Center, Deltona , D028 - MRT - Pgm Svcs Mgr, Other , Leesburg, Florida

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