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Spanish Bilingual Healthcare Customer Service Representative - 02411

Company: TTEC
Location: Deltona
Posted on: September 5, 2020

Job Description:

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative with TTEC in Orlando, FL. Accepting digital applications for your protection and the protection of our employees: Apply online, via text 'TTEC' to 97211, or call 1.866.796.5485 to connect with us. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your get it done, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: Fun, talented and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career-growth and lots of learning opportunities for aspiring minds And yesall the competitive pay and benefits you'd expect On a typical day, you'll Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being Maintain customer accounts and information Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner Resolve customer technical issues with patience and understanding Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: Excellent communication skills for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab Empathy is the key it's so important it bears repeating Ability to adapt and excel in a fast-paced work environment Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent is the minimum and with education more is better Handy with MS Windows and other computer applications The passion and drive to make a difference Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. #TUSAJ #Nexxt Cuando todo est conectado, cmo nos conectamos lo es todo... Y nos gustara conectar tambin contigo! Te estamos buscando para que nos ayudes a ofrecer una atencin excepcional al cliente como Representante Bilinge de Servicio al Cliente en el Cuidado de la Salud de TTEC en Orlando, FL. Sobre TTEC: Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosofa est basada en un principio fundamental: la atencin sencilla, inspirada y con sentido humano al cliente le aportan un valor duradero a todas las personas involucradas. Tu puesto le da vida a ese concepto. La vida en TTEC Como compaa global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est yendo a dormir, del otro lado del mundo una compaera o compaero ya bebi su caf (o t) y est lista/o para iniciar su turno. Trabajamos a un ritmo acelerado y no pretendemos mantener el statu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compaa que nos permiten reunirnos y celebrar nuestros logros. Tambin nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si ests buscando una vida laboral llena de propsito, pasin y posibilidades de carrera, sigue leyendo... Tus labores seran Transformar los problemas en soluciones. Ofrecer un servicio de excelencia a los clientes que te traer una gratificante sonrisa. Responders llamadas (y correos electrnicos) de clientes con un enfoque profesional y proactivo, escucharlos activamente para comprender sus necesidades y responder a sus preguntas. Como representante de atencin al cliente de TTEC, disfrutars de: Compaeras y compaeros de trabajo divertidos y talentosos Lderes de equipo con experiencia que te motivarn Ambiente familiar Eventos temticos para el personal Organizacin diversa con enfoque comunitario Desarrollo profesional y mltiples oportunidades de aprendizaje para personal con aspiraciones Y s...tambin el salario competitivo, incentivos y las prestaciones que esperas En un da normal, t Proveers un ciclo completo de servicio al cliente donde recibirs o hars llamadas para ofrecer seguimiento a una preocupacin. Consultaras con clientes acerca de productos relacionados con la salud y les proveers la mejor solucin para su salud y bienestar financiera. Mantendrs cuentas y informacin de los clientes Escucharas atentamente a las inquietudes de los clientes y responders con compasin proveyendo la mejor solucin en una manera eficaz. Resolvers los problemas tcnicos de los clientes con paciencia e entendimiento Identificaras necesidades adicionales de los clientes y los ayudaras a mejorar el producto o plan de salud Por qu t? Lo que necesitamos de ti: Conexiones lo es todo aqu en TTEC. Eso significa que queremos estar conectados con nuestros clientes, compaeros y lo mas importante, contigo. La habilidad que tienes al conectarte es lo que traes a la mesajunto con las siguientes cualidades: Excelentes habilidades de comunicacin para nosotros esto significa que te puedes adaptar a nuevas y diferentes situaciones, leer los comportamientos de los dems, entrar en conversaciones difciles con comodidad y apaciguar o resolver un conflicto. En otras palabras, tienes el don del habla. Empata es clave es tan importante que vale la pena repetirlo Habilidad de adaptacin y sobre salir en un ambiente rpido laboral Integridad para seguir los cdigos de HIPAA sobre mantener la privacidad de los pacientes (tal cual esperaras si fuera tu informacin privada) Educacin secundaria o equivalente es lo mnimo ycon educacinms es mejor Habilidad con MS Windows y otras aplicaciones de sistemas. La pasin y el empuje para crear la diferencia Haz clic en el botn Apply now. Aplicaste! Cul es el siguiente paso? Despus de haber llenado la solicitud en lnea, por favor asegrate de estar pendiente de tu correo electrnico y revsalo regularmente para obtener instrucciones del siguiente paso. Gracias por postularte: lleg la hora de compartir esta oportunidad con tu red y experimentar la alegra de trabajar con amigas y amigos (adems de nosotros, por supuesto). Si eres veterana o veterano militar, miembro activo o reserva de la guardia nacional, o cnyuge de un/a militar: Valoramos tu experiencia y creemos que ests preparada/o para desempearte en el mundo civil y asumir los proyectos ms innovadores y exigentes de TTEC. Tu experiencia prctica con la globalizacin significa que ests preparada/o para interactuar con nuestros clientes, clientas y personal de todo el mundo. Superar la adversidad y adaptarte al cambio te ha preparado para desempearte en nuestro entorno dinmico. Estamos buscando lderes. Innovadoras e innovadores. Sabemos que ningn trabajo es tan importante como servir a tu pas, pero esperamos que ofrecer una atencin de excelencia a las y los clientes sea para ti otro propsito digno de alcanzar. Buscadores de nuevos caminos, bienvenidos aqu: Es tiempo de cambiar de profesin? Si te has desarrollado profesionalmente como recepcionista o asistente administrativa/o, en ventas al menudeo, restaurantes o en la industria de la hospitalidad, creemos que posees las habilidades necesarias para unirte a nuestro equipo de ventas y atencin al cliente. Para obtener ms informacin sobre TTEC, visita ttecjobs.com o busca #ExperienceTTEC en redes sociales para participar en la conversacin mundial. Como requisito para obtener el empleo, TTEC requiere que todo el personal contratado en los Estados Unidos apruebe exitosamente una revisin de antecedentes penales y, dependiendo de la sede y la campaa, un anlisis de deteccin de drogas. TTEC ofrece igualdad de oportunidades laborales. #TUSAJ #Nexxt #TTECUS Location/Division: Orlando, FL, USA Job Requisition: 02LJT-en Direct Link: https://teletech.taleo.net/careersection/5/jobdetail.ftl?job=02411&src=JB-19530

Keywords: TTEC, Deltona , Spanish Bilingual Healthcare Customer Service Representative - 02411, Other , Deltona, Florida

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