DeltonaRecruiter Since 2001
the smart solution for Deltona jobs

Field Service Administrator (Lake Mary- FL)

Company: Sears Holdings Corporation
Location: Deltona
Posted on: September 28, 2019

Job Description:

Job Summary: The Field Service Administrator supports the member and contractor experience, once the service order is created, to full resolution and completion. This position will handle contract labor processing duties, part orders, member billing, service completions and will provide assistance to all departments and the field associates when necessary Responsibilities: Manages all communications from service scheduling to service completion with Sears members, district offices, contractors, and various other business partners to ensure member satisfaction and records contractor complaints, questions and concerns and communicates those issues to direct manager Assesses member Service needs, cost of service and review quote of charges with members Schedules Out of Network 1099 contractors and maintains/evaluates Scheduling boards daily for assigned districts Processes and monitors all credit complaints (Sears, Citi, Alternant, etc.) to avoid charge backs and works with the field to reverse any charge backs that have occurred Scans contracts, finance documents, completion paperwork, letters, settlement summaries, check requests and any additional documents necessary for future reference Orders all product components for assigned product lines and shipped product offerings (i.e., windows, siding, cabinets, countertops, plumbing, lighting, tile backsplash and/or flooring) and the parts from the appropriate vendor via order, fax or mail Inputs data accurately into proprietary software program that allows all users the ability to view appropriate dates for ordering and shipping, as well as all documents and notes necessary for the completion of each order. Works closely with Vendors to ensure accurate information on confirmation of orders Communicates any cost of service to the member and processes collection of funds. Documents and processes all labor payments utilizing the company production management system Closes all services by ensuring that all paperwork that is needed and all appropriate signatures are obtained before finalizing. This includes verification of all contractor labor to be paid as well as any deductions or withholdings for reserve balances and chargebacks as deemed necessary. Performs other duties as assigned Required Skills: Knowledge of Home Improvement products and a thorough understanding of the installation and service aspect of the Home Improvement business Ability to research and analyze data related to Home Improvement installation and service questions, and ability to make sound business decision using good judgment and negotiation skills to resolve conflicts Ability to process basic functions and formulas in Microsoft Excel, Word, PowerPoint and One Note Strong attention to detail required Ability to maintain a positive mental attitude at all times, and to handle concerns (internal and external) in a polite and professional manner Ability to work well with numbers, measurements and dimensions Identifies areas of opportunity for improvement including improving member experience in department and communicate them to supervisor Ability to pay attention to detail, with a high degree of accuracy Ability to be flexible to perform duties wherever volume deems it necessary within the department Preferred Skills: Experience related to at least two or more of our product lines offered by Sears a plus. Windows, doors, roofing, siding, cabinet refacing, kitchens, flooring, bathrooms, garage doors, countertops and HVAC.

Keywords: Sears Holdings Corporation, Deltona , Field Service Administrator (Lake Mary- FL), IT / Software / Systems , Deltona, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Systems Administrator / Windows / Linux / Security+ /Orlando, FL
Description: Description:The System Administrator will support the F-35 Joint br Strike Fighter br Training System program. This role includes Domestic and International travel up to 50 travel . Duties include (more...)
Company: Lockheed Martin Corporation
Location: Orlando
Posted on: 10/16/2019

Software Engineer/Test Engineer
Description: Description:This position is responsible for Software development in support of production tests. This position develops new software code for development programs and automates and improves existing (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 10/17/2019

Tier 2 Help Desk
Description: ABOUT THE JOB: As part of our team, you will be involved in all areas of installing, supporting, and maintaining networks. ul li This will include providing technical support as well as remote support (more...)
Company: Kelly IT
Location: Orlando
Posted on: 10/17/2019


Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Palm Bay
Posted on: 10/17/2019

Software Developer
Description: Software Developer br br Summary br br The Individual will be self-motivated, demonstrate a constant commitment to excellence and have experience in the design, development, and unit testing of (more...)
Company: Vanasse Hangen Brustlin Inc.
Location: Orlando
Posted on: 10/16/2019

Technical & Safety Trainer I - East Central
Description: JOB SUMMARY br Delivers learning curriculums and programs that include new hire and skill enhancement training. br This training includes, but is not limited to, technical and safety training, systems, (more...)
Company: Spectrum
Location: Winter Garden
Posted on: 10/17/2019

Technical Support - Entry Level
Description: Entry-Level Customer Technical Support Representative Seasonal Consulting Job Opportunity Duration: December 2019-April 2020 Summary: Kelly IT Resources is working with a wonderful technically sophisticated (more...)
Company: Kelly IT
Location: Orlando
Posted on: 10/17/2019

AWS Engineer
Description: Live IT Up at Ciber Global At Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardless of size or legacy. We re the small company that cares and the big (more...)
Company: Ciber Global LLC
Location: Orlando
Posted on: 10/17/2019

Solution Architect
Description: Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you ll collaborate with experts. You ll join successful teams contributing to our clients (more...)
Company: Ciber Global LLC
Location: Orlando
Posted on: 10/17/2019

Systems Administrator / Windows / Linux / Security+ /Orlando, FL
Description: Description:The System Administrator will support the F-35 Joint br Strike Fighter br Training System program. This role includes Domestic and International travel up to 50 travel . Duties include (more...)
Company: Lockheed Martin Corporation
Location: Winter Park
Posted on: 10/16/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Deltona RSS job feeds