Customer Relationship Manager FL

Company: Clear Ballot Group
Location: Orlando
Posted on: February 18, 2026

Job Description:

Job Description Job Description Our nation's elections are being challenged like never before. As the first newcomer in the industry in the last 30 years, Clear Ballot rises to the challenge with a simple goal: Let's create technology that empowers our customers to improve democracy. Elections are the cornerstone of our democracy, with the right to vote being one of our greatest freedoms. Great elections require secure and reliable tabulation equipment, full transparency of the process in which ballots are created and cast, and the ability to audit the results. Our mission is to surpass those expectations in a way that will raise the bar for the entire election technology industry. About Clear Ballot Group Clear Ballot Group is a leading provider of election technology focused on post-election audits, ballot scanning, and election transparency. We partner with election officials across the United States to deliver secure, accurate, and auditable election solutions that strengthen voter confidence and election integrity. Clear Ballot currently supports a majority of counties in Florida and continues to expand adoption of both established and emerging election-audit technologies across the state. Position Overview The Customer Relationship Manager (CRM) for Florida is a hybrid, field-based role responsible for managing existing customer relationships, supporting technical deployments, and assisting with growth across smaller or emerging opportunities in the state. This role serves as the primary Clear Ballot representative for assigned Florida counties and is critical to maintaining customer satisfaction, operational success, and continued adoption of Clear Ballot solutions. The CRM must be comfortable operating at the intersection of customer service, technical delivery, and consultative selling. This individual will regularly engage with county election officials, IT teams, and audit staff, provide on-site and remote support, conduct product demonstrations, and assist with incremental sales opportunities. Key Responsibilities Customer Relationship Management Serve as the primary day-to-day contact for assigned Florida county customers Build and maintain strong, trusted relationships with Supervisors of Elections, IT staff, and audit teams Coordinate customer support, scheduling, and on-site engagement during audit and election cycles Ensure customer satisfaction across implementations, audits, and ongoing operations Act as an advocate for customers while aligning with Clear Ballot operational and product priorities Technical Implementation & Field Support Install, configure, and support Clear Ballot systems in customer environments, including: Servers and laptops Closed or air-gapped networks Peripheral hardware and third-party scanning devices (e.g., high-speed image scanners) Perform on-site setup, validation, training, and troubleshooting Support post-election audit operations and related workflows Collaborate with internal engineering and operations teams to resolve technical issues and improve deployments Product Demonstrations & Pre-Sales Support Conduct product demonstrations for prospective customers, both on-site and remotely Clearly explain system workflows, capabilities, and operational value to technical and non-technical audiences Support discovery conversations and solution positioning for smaller or incremental opportunities Assist sales leadership by providing technical credibility and local customer context Sales & Account Growth Support (Limited Scope) Support growth across smaller or uncovered opportunities within Florida Identify expansion opportunities within existing customer accounts Assist with scoping, pricing inputs, and proposal development for sale opportunities. Provide customer feedback and market intelligence to sales and product teams Travel & On-Site Engagement Travel extensively throughout the state of Florida to customer sites, audit locations, demonstrations, and meetings Expect overnight and multi-day in-state travel, particularly during peak election and audit periods Periodic travel to other states may be required to support installations, demonstrations, or company initiatives Represent Clear Ballot professionally at customer offices, conferences, and industry events Required Qualifications Bachelor's degree or equivalent professional experience 3 years of experience in a customer-facing role involving technology, systems implementation, or enterprise support Strong technical aptitude with servers, laptops, networking, and hardware integration Ability to install, configure, and troubleshoot complex systems in field environments Excellent verbal and written communication skills Comfortable presenting and demonstrating software and hardware solutions Ability to manage multiple customer relationships and priorities simultaneously Willingness and ability to travel Preferred Qualifications Experience working with government or public-sector customers Background in elections, audits, compliance, or regulated environments Experience with document imaging, scanning systems, or data-processing workflows Prior experience in consultative selling, account expansion, or solutions engineering roles Key Attributes for Success Professional, articulate, and confident when engaging senior election officials Technically hands-on and comfortable working independently in the field Organized, reliable, and responsive during time-sensitive election cycles Strong problem-solver with attention to detail Able to balance customer advocacy with company objectives Why Join Clear Ballot Group Mission-driven work supporting election transparency and integrity Ownership of a critical state footprint with meaningful customer impact Opportunity to influence customer growth and adoption of new technologies Collaborative team with deep election-industry expertise Clear Ballot Group, Inc. is an Equal Opportunity Employer. We believe everyone deserves to work in a welcoming, respectful and considerate environment. We live by our values and hire accordingly. Our talented team and driven investors share a passion for solving problems and restoring confidence in America's democratic process. We are looking for energetic professionals to join us in this mission.

Keywords: Clear Ballot Group, Deltona , Customer Relationship Manager FL, IT / Software / Systems , Orlando, Florida