DeltonaRecruiter Since 2001
the smart solution for Deltona jobs

Call Center Customer Service Benefits Advisor

Company: Sears Holdings Corporation
Location: Deltona
Posted on: November 1, 2019

Job Description:

$2,000 SIGN-ON BONUS! JOB SUMMARY: The Benefits Administration Advisor is responsible for providing assistance to customers who contact Transformco with questions regarding the benefits or fulfillment of an Transformco Protection Agreement product and also acts as a liaison between customers and Transformco to include all business partners to respond to inquiries, complaints, problems or compliments. JOB DUTIES/RESPONSIBILITIES: Responds to and follows up to inbound customer calls, written correspondence or e-mails received by Transformco in reference to Transformco product protection plans Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions Escalates customer issue as needed based on established guidelines Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for Transformco and the customer Initiates follow up communication with customer to ensure complete resolution Utilizes multiple applications/formats enabling access to customer information and enter updates Maintains a high level of business/product knowledge via onsite and online training Initiates referrals to upper management to expedite resolution of customer concerns/inquiries Adheres to all Transformco policies, procedures, Code of Conduct and ethical guidelines Performs other duties as assigned REQUIRED SKILLS: Minimum 6 months customer service and resolution experience required Intermediate computer skills and ability to work in multiple applications simultaneously Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS) JOB REQUIREMENTS: High school diploma or equivalent Less than one year of related experience 16 years of age or older

Keywords: Sears Holdings Corporation, Deltona , Call Center Customer Service Benefits Advisor, Hospitality & Tourism , Deltona, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cook I (Entry Level - $14.40 Per Hour) - Banquets
Description: Posting Date Nov 14, 2019 br br Job Number 19160700 br br Job Category Food and Beverage Culinary br br Location Gaylord Palms Resort Convention Center, 6000 W. Osceola Parkway, Kissimmee, (more...)
Company: Marriott
Location: Orlando
Posted on: 11/17/2019

Housekeeping Attendant - Part Time - Renaissance Orlando at SeaWorld - (19155336)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 11/17/2019

Starbucks Barista - Part Time - Renaissance Hotels - (19161120)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 11/17/2019


Holiday Retail Sales Associate
Description: DescriptionLooking to join a winning team this holiday season Our teammates create a lasting impact on their communities through sport and we want you to be a part of making a difference this holiday (more...)
Company: DICK'S Sporting Goods
Location: Sanford
Posted on: 11/17/2019

Local Work From Home Customer Service
Description: How does working from home sound to you Adecco is assisting a local client for Entry Level Call Center Representatives in Orlando, FL. These Entry Level Call Center Representative jobs are temp to hire. (more...)
Company: Adecco
Location: Orlando
Posted on: 11/17/2019

Starbucks Barista - Part Time
Description: Posting Date Nov 14, 2019 br br Job Number 19161120 br br Job Category Food and Beverage Culinary br br Location Renaissance Orlando at SeaWorld--, 6677 Sea Harbor Drive, Orlando, Florida, (more...)
Company: Marriott
Location: Orlando
Posted on: 11/17/2019

Host/Hostess (Seasonal - $13.00 Per Hour) - Wreckers - Gaylord Hotels - (19141477)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International
Location: Orlando
Posted on: 11/17/2019

Sous Chef II
Description: Sous Chef II 13 br Centerplate, a Sodexo company, at the Florida State Fairgrounds, located in
Company: Centerplate
Location: Orlando
Posted on: 11/17/2019

Loss Prevention Officer (Second Shift - $14.00 Per Hour) - Gaylord Hotels - (19156974)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International
Location: Orlando
Posted on: 11/17/2019

Seasonal Sales Associate
Description: DescriptionLooking to join a winning team this holiday season Our teammates create a lasting impact on their communities through sport and we want you to be a part of making a difference this holiday (more...)
Company: DICK'S Sporting Goods
Location: Orlando
Posted on: 11/17/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Deltona RSS job feeds