DeltonaRecruiter Since 2001
the smart solution for Deltona jobs

Call Center Customer Service Benefits Advisor

Company: Sears Holdings Corporation
Location: Deltona
Posted on: September 1, 2019

Job Description:

JOB SUMMARY: The Benefits Administration Advisor is responsible for providing assistance to customers who contact Transformco with questions regarding the benefits or fulfillment of an Transformco Protection Agreement product and also acts as a liaison between customers and Transformco to include all business partners to respond to inquiries, complaints, problems or compliments. JOB DUTIES/RESPONSIBILITIES: Responds to and follows up to inbound customer calls, written correspondence or e-mails received by Transformco in reference to Transformco product protection plans Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions Escalates customer issue as needed based on established guidelines Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for Transformco and the customer Initiates follow up communication with customer to ensure complete resolution Utilizes multiple applications ats enabling access to customer information and enter updates Maintains a high level of business/product knowledge via onsite and online training Initiates referrals to upper management to expedite resolution of customer concerns/inquiries Adheres to all Transformco policies, procedures, Code of Conduct and ethical guidelines Performs other duties as assigned REQUIRED SKILLS: Minimum 6 months customer service and resolution experience required Intermediate computer skills and ability to work in multiple applications simultaneously Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS) JOB REQUIREMENTS: High school diploma or equivalent Less than one year of related experience 16 years of age or older

Keywords: Sears Holdings Corporation, Deltona , Call Center Customer Service Benefits Advisor, Hospitality & Tourism , Deltona, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Food Runner (Seasonal - Part-Time) - MOOR - Gaylord Hotels - (19108469)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 09/21/2019

Part Time - Bistro Attendant-Flexible - Courtyard Orlando Lake Buena Vista in Marriott Village - (1
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International Inc.
Location: Orlando
Posted on: 09/21/2019

Food Runner (Seasonal - Part-Time) - Old Hickory - Gaylord Hotels - (19108482)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 09/21/2019


Housekeeper - JW Marriott Orlando, Grande Lakes - (19103112)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 09/21/2019

Customer Service Representative I- (Call Center)
Description: CUSTOMER SERVICE REPRESENTATIVE I- CALL CENTER br br Number of Openings: 16 br br OUC The Reliable One, an industry leader as the second largest municipal utility in Florida, is looking for (more...)
Company: Orlando Utilities Commission
Location: Orlando
Posted on: 09/21/2019

Call Center Customer Service Reps
Description: We are actively seeking work from home customer service and appointment setting representatives. Your
Company: Morani Enterprise
Location: Ocoee
Posted on: 09/21/2019

Guest Service Representative (PM Shift) - Fairfield Inn & Suites Orlando at SeaWorld (18000I7I)
Description: Heres To Your Journey with Fairfield Inn Fairfield Inn Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team (more...)
Company: Marriott International
Location: Orlando
Posted on: 09/21/2019

Travel Reservation Booking
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Windermere
Posted on: 09/21/2019

Cook AM (Starting rate $13.40, increasing to $14.40 by September 28th) Walt Disney World Swan and D
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 09/21/2019

Customer Service
Description: We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and technical support for some of the biggest brands (more...)
Company: Mommy Jobs Online
Location: Winter Springs
Posted on: 09/21/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Deltona RSS job feeds