Contact Representative (Customer Service Representative) ICTAP

Company: Social Security Administration
Location: Deland
Posted on: November 22, 2021

Job Description:

Summary Once selected for this important position, you will contribute to the Agency's mission through direct and personal service to the public. The Office of Disability Adjudication and Review handles appeals that have been filed by people who have been denied Social Security, Supplemental Security Insurance (SSI), or Medicare benefits. This position is located in the Deland Social Security Office located at 1629 S Adelle Ave, Deland, FL 32720. This position is Permanent/Fulltime. Responsibilities . Requirements Conditions of Employment Qualifications GS-6: 52 weeks of full-time specialized experience equivalent to the GS-5 level in the Federal Service performing the following tasks: (1) researching and analyzing various regulatory sources in order to apply legal requirements; (2) explaining rights, benefits, privileges, or obligations under a body of law to large volumes of people from different socioeconomic backgrounds; (3) using a computer to reconcile discrepancies and enter data in databases; and (4)responding to technical inquiries concerning program requirements, supporting documentation, payment issues, etc. Education For GS-6: Substitution of education is not applicable at this grade level. Additional Information In addition to the minimum qualifications, applicants must be eligible under one of the following categories: Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP). See Required Documents section for instructions on submitting proof. Veterans who are eligible for preference OR who have been separated from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separated shortly before completing the required 3-year period, are eligible for consideration under the Veterans Employment Opportunity Act (VEOA). See Required Documents section for instructions on submitting proof. In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov. COVID-19 Vaccination Requirement: As required by Executive Order 14043, Federal employees must be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 no later than November 22, 2021 and submit documentation of vaccination by November 23, 2021 OR shortly after appointment or onboarding with SSA, if this occurs after November 22, 2021. At the time of selection, SSA will provide additional information regarding what documentation you must provide and how you can request a legally required exception from this requirement. Additional selections may be made for this vacancy six months from the closing date of this announcement.

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