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Customer Service Benefits Administrator - $2,000 Sign On Bonus!

Company: Sears Holdings Corporation
Location: Deltona
Posted on: November 16, 2021

Job Description:

JOB SUMMARY:

Former Sears, Kmart and Transformco associates are not eligible

The Benefits Administration Advisor is responsible for providing assistance to customers who contact Transformco with questions regarding the benefits or fulfillment of an Transformco Protection Agreement product and also acts as a liaison between customers and Transformco to include all business partners to respond to inquiries, complaints, problems or compliments.

JOB DUTIES/RESPONSIBILITIES:

Responds to and follows up to inbound customer calls, written correspondence or e-mails received by Transformco in reference to Transformco product protection plans
Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions
Escalates customer issue as needed based on established guidelines
Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for Transformco and the customer
Initiates follow up communication with customer to ensure complete resolution
Utilizes multiple applications ats enabling access to customer information and enter updates
Maintains a high level of business/product knowledge via onsite and online training
Initiates referrals to upper management to expedite resolution of customer concerns/inquiries
Adheres to all Transformco policies, procedures, Code of Conduct and ethical guidelines
Performs other duties as assigned

REQUIRED SKILLS:
Minimum 6 months customer service and resolution experience required
Intermediate computer skills and ability to work in multiple applications simultaneously
Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

JOB REQUIREMENTS:
High school diploma or equivalent
Less than one year of related experience
16 years of age or older

Keywords: Sears Holdings Corporation, Deltona , Customer Service Benefits Administrator - $2,000 Sign On Bonus!, Hospitality & Tourism , Deltona, Florida

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