Customer Service Representative
Company: Government Services Group
Location: Lady Lake
Posted on: February 14, 2021
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Job Description:
Government Services Group, Inc. (GSG), a Florida-based
consulting firm, is currently recruiting for the position of
Community Service Representative to support the Florida
Governmental Utility Authority (FGUA) systems located in Lady Lake,
FL.General DescriptionThis position will carry out an aggressive
and extensive program providing quality assurance regarding
customer service and utility billing provided by contract
operators; proactive customer assistance and advocacy; actively
participate in a community outreach program regarding the Florida
Government Utility Authority's (FGUA) goals and objectives with
other governmental entities; serves as the spokesperson on all FGUA
issues with media and before various groups (i.e., schools, civic
organizations, homeowners associations, etc.); serve as resource
for builders and developers regarding connections within our
service areas, and represent the FGUA before other governmental
agencies (city and county commission meetings, etc.)Essential Job
Functions* Develops, coordinates, promotes and implements FGUA
customer service goals and objectives.* Considerable knowledge of
customer service principles, practices and procedures.* Ability to
exercise sound judgment in decision making.* Ability to coordinate
and discuss with officials and the general public customer service
issues and problems.* Ability to establish and maintain effective
working relationships with the general public, co-workers, elected
official, and members of diverse cultural backgrounds.* Ability to
listen and ascertain the needs of customers; ability to research
and communicate accurate information concerning processes; policies
and procedures to customers; ability to respond to customers
tactfully and courteously.* Produces and coordinates publications,
brochures, newsletters, videos, web information, and other
materials.* Initiates new strategies to improve existing efforts;
provides advice to program and project managers to improve
community relations; develop strategies and methods to enhance and
encourage public involvement.* Prepares and presents written and
verbal communication for various audiences.* Participates on
various teams, committees and chambers; represents FGUA at public
meetings, including city and county commission
meetings.RequirementsMINIMUM QUALIFICATIONSEducation And
ExperienceGraduate from an accredited four-year university with a
Bachelor's degree in communications, public administration,
business, planning/community development, or related fields plus a
minimum of five (5) years of hands on experience in customer/public
assistance work. Candidate must demonstrate success in building a
team approach to customer problem solving and experience in
providing presentations before elected officials, civic
organizations and neighborhood groups.Knowledge, Abilities And
SkillsKnowledge of public relations/problem resolution and public
involvement techniques and strategies; knowledge of media relations
strategies; working knowledge of effectively communicating public
service operations and capital project implementation, department
or program being represented. Knowledge of elements of web-page
design; ability to write and oversee the design of promotional and
informational materials. Ability to design and manage public
involvement programs, communication materials and information
strategies. Ability to establish effective working relationships
with the media, employees, managers, citizens, appointed and
elected officials; ability to work in a team environment and to
work independently.Ability to communicate effective, both orally
and in writing, ability to make persuasive public presentations;
ability to listen and respond to citizens and other customers on a
variety of customer service issues. Ability to accomplish goals
using sound analytical and decision-making skills, and to
creatively problem-solve complex issues.BenefitsGSG offers an
excellent benefit package including health, dental, life and
disability insurance, 401k plan, medical and vacation leave.Equal
Opportunity Employer
Keywords: Government Services Group, Deltona , Customer Service Representative, Hospitality & Tourism , Lady Lake, Florida
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