Complex Managing Director
Company: Loews Hotels, LLC
Location: Orlando
Posted on: April 25, 2024
Job Description:
Complex Managing Director
At Loews Hotels at Universal Orlando, our team members get to make
a difference and have fun every day. Our world-class team brings to
life the incredible, award-winning hotels located at Universal
Orlando Resort.Named one of Central Floridas Top Workplaces and one
of Americas Best-in-State Employers by Forbes, we are committed to
our power of we culture.Are you looking for a place where you can
bring your authentic self to work every day andbe able to connect,
engage and delight?
- We offer excellent benefits and perks including one free meal
per shift and free theme park access.
- We have a dynamic culture that makes every day interesting,
challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for
all team members to reach their potential.
- We invest in training and development opportunities for all
team members.
- We promote social responsibility by being a good neighbor in
the community.
- We care for you, just as we care for others.About Universal
Cabana Bay Beach ResortJoin the team at this vibrant, retro hotel
inspired by iconic Florida beach resorts of the 1950s and 60s.Loews
Hotels & Co co-owns and operates eight hotels in partnership with
Universal Orlando. Each one is an attraction in itself with
distinctively themed environments that range from an Italian
seaside village to a Caribbean island paradise. Our Team Members
deliver exceptional experiences and genuine guest service to
provide the ultimate Universal Orlando Resort vacation. We offer
competitive pay and benefits as well as numerous career and
advancement opportunities across our growing campus of hotels, in
addition to the Lakewood Regional Support Center, our
heart-of-house facility supporting all Orlando hotels.Job
SummaryThis position oversees two hotels and serves as the Complex
Managing Director, and reports to an Area Managing Director. Direct
reports include department heads overseeing the Rooms, Culinary and
Food & Beverage divisions. The property executive committee
includes Directors of Finance, Human Resources, and Engineering who
work directly and collaboratively with the property; reporting to
their divisional department head at the regional support center.
The Complex Managing Director leads the team to develop and execute
a seamless resort experience for the guests while effectively
managing the overall operating performance to include team member
engagement and financial results. Works collaboratively within the
Orlando campus to optimize best practices, improve efficiencies and
ensure the success of Loews Hotels Universal Orlando destination.
Job Specific
- Engages in strategic planning and execution to ensure that
financial, guest and team member engagement and owner/partner
relations are achieved
- Provides operational oversight of two hotels (serving as
Managing Director)
- Attracts, retains and develops industry-leading talent
- Leads collaboratively with complexed leadership roles and
Property Executive Committee members to deliver business
objectives
- Identifies, oversees, and implements performance optimization
and course-correction opportunities to achieve operational
excellence
- Evaluates changes in guest needs, the hotels guest mix, and
industry competitive trends to recommend appropriate
product/service and operational changes to ensure guest and team
member satisfaction in order to attain exceptional results
- Possesses superior knowledge of the market to include costs,
competition, market share, and community leadership
- Embraces social responsibility by actively participating in the
Loews Good Neighbor Program
- Serves as a role model in delivering the Loews Brand Promise by
demonstrating the Loews Brand Principles and standards in daily
interactions with guests, team members and the community
- Partners with the Executive Committee to develop the annual
operating and capital budgets
- Responsible for working with the Executive Committees to
develop annual goals and operational objectives in order to reach
financial, team member and guests satisfaction objectives
- Introduces best practices to continually advance the brand to
ensure goals align with regional goals and the overall objectives
of Loews Hotels & Co
- Leverages resources such as Medallia, Energage, BI, Workdayto
improve overall performance
- Oversees capital expenditure plans and corresponding project
budgets, maximizing return on investment and minimizing business
disruption
- Other duties as assignedQualifications
- A minimum of 5 years of progressively responsible hotel
leadership experience
- Preferred candidate will have previous leadership experience in
a campus/shared services model
- Excellent planning, organization, and guest services
skills
- Outstanding leadership and communication abilities
- Proven track record in the hotel industry demonstrating
achievement of outstanding profit and guest service related
goals
- Able to push, stand, stoop, bend, and lift items weighing up to
25 pounds repetitively
- Able to work a flexible schedule, including weekends and
holidays
Keywords: Loews Hotels, LLC, Deltona , Complex Managing Director, Executive , Orlando, Florida
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