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Field Service Mechanic

Company: Columbia Vehicle Group
Location: Leesburg
Posted on: May 11, 2022

Job Description:

Job Description Job Responsibilities: To include: -Promptly handling daily calls from Dealer Development Manager---s, Dealers, Consumers and Associates regarding technical and service issues relating to all products, in a professional and timely manner. Responsibility includes being available by phone and email on an instantaneous basis during the work day and in a manner satisfactory to our Dealers. Also, responsible for creating and keeping a detailed tracking log of all calls, emails, etc. relevant to the proper response and resolution of all technical and service issues. -Conducting a multi-tiered Technical and Service Training agenda, to be administered at a Dealers location or at Regional Dealer meetings, based on the individual needs and desires of the Dealers. Work closely with the DDM---s to schedule and conduct these training sessions in a professional and timely manner. -Support the development of appropriate and timely Technical and Service Training communications, i.e. Tech Tips and Troubleshooting Guides, to be placed on our website for Dealer training and support purposes. -Supporting the review, resolution, response and reporting of all Warranty issues relating to Dealer-submitted warranty claims. To include development of standards for warranty acceptance or denial, and the proper communication flow through the organization to the Dealer to promptly and effectively respond to all warranty related topics. -Staying current on all new and existing products, to include supporting the development of new features, product enhancements and added value / cost saving product development initiatives. -Working closely with the Operations team to help identify and implement improved processes and procedures in the Operations and Assembly functions, to include improved work-flow, build times and optimizing labor investments to create the most efficient means to deliver a high- quality product to our customers. Base Salary: An annual base salary of $ (40-45k currently) with a performance-based incentive compensation package as defined below, all subject to deductions for taxes and other withholdings as required by law. Salary to be paid bi-weekly. Performance-based Incentive Plan : Performance-based incentives structured as follows, with 6-month review to adjust accordingly: -Dealer Service/Technical Training. Develop and conduct a thorough Service/Technical Certification training program to be held at the Dealers location, in conjunction with the DDM. To include registering dealer technicians for the on-line tech training program. Quarterly bonus of $100 per approved training session conducted at a Dealers location, to include a minimum of one technician per dealer passing the Level 1 and 2 certification requirements, upon verifiable completion. An additional $50 for each additional technician who passes Level 1 and 2 certification. Limited to 1 bonus per dealer per year unless previously approved. Company Description The Columbia Vehicle Group is part of the Nordic Group of Companies, a family-owned management and manufacturing business headquartered in Baraboo, Wisconsin with manufacturing operations extending throughout the United States, Mexico, and Europe and includes Flambeau and Seats Incorporated, leaders in their respective industries. The Nordic Group believes a fiscally conservative approach to business and managed growth leads to long-term sustainability. These ideals as well as our founder---s core values of; family, integrity, leadership, teamwork, knowledge and excellence permeate our organization and day-to-day decisions. Our product line---s heritage stretches back to 1946, making Columbia the most experienced manufacturer in its field, and has been cared for by such well-known brands as Westinghouse and Harley Davidson. Today CVG is comprised of two brands, with Columbia representing world class industrial and commercial vehicles and Tomberlin bringing leading innovations to the retail market.

Keywords: Columbia Vehicle Group, Deltona , Field Service Mechanic, Engineering , Leesburg, Florida

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