Reservations Agent
Company: Vacatia
Location: Kissimmee
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Join Vacatia and Deliver
Exceptional Experiences for Owners & Guests Location: Kissimmee, FL
Vacatia is an innovative hospitality company reinventing the
vacation rental and ownership experience across discovery, booking,
and stay. We’re building the next generation of travel lifestyle
products; blending technology, hospitality, and design to create
smarter, more connected experiences for guests, owners, and
partners. We’re looking for a detail-oriented, service-driven
reservations professional who will support owners and guests
through accurate, efficient, and high-quality reservation
management across multiple systems and channels. If you thrive in
fast-paced environments and excel at solving customer needs with
warmth and precision, this is your opportunity to support our
frontline commitment to excellence. Why You’ll Love Working at
Vacatia Build the Future: Support a modern, tech-enabled
reservations operation leveraging Salesforce, Cloudbeds, and
integrated booking platforms. Impact That Matters: Be the first
point of contact delivering a seamless, positive experience for
owners, guests, and partners. Innovation at Scale: Work with
cross-functional teams and multiple systems to streamline
reservations, verifications, rental agreements, and maintenance fee
inquiries. Autonomy and Ownership: Own your queue, manage
high-volume communication channels, and make service decisions that
directly impact the customer experience. Culture of Growth: Join a
people-first environment that values learning, collaboration,
adaptability, and continuous improvement. Your Impact Manage
reservation workflows by processing new bookings, exchanges,
modifications, and cancellations across Salesforce, Cloudbeds, and
connected platforms. Support owners directly by handling
maintenance fee inquiries, account questions, rental agreements,
and verification processes. Elevate service delivery by managing
high-volume inbound/outbound calls, as well as email and
message-based communication channels. Ensure system accuracy by
documenting updates, interactions, and reservation details within
Salesforce and booking systems. Collaborate cross-functionally with
Owner Services, resort teams, and third-party partners to resolve
issues and secure smooth arrivals. Adapt quickly during high-demand
periods, supporting overflow call volume and shifting priorities
with professionalism and poise. What You Bring 1 year of experience
in reservations, hospitality, customer service, travel, or related
fields.Timeshare, hotel, or travel agent experience strongly
preferred. Strong communication, service mindset, and
problem-solving abilities. Ability to manage high call volume while
maintaining accuracy and professionalism. Comfort working in
Salesforce, Cloudbeds, or similar reservation/CRM systems
(preferred). Bilingual English/Spanish speaking a plus High school
diploma preferred. Ability to multitask, learn quickly, and thrive
in a fast-paced, evolving environment. Join Us Join us at the start
of something big. If you’re ready to deliver exceptional owner
experiences and be a key part of our high-performing Owner Services
team, we’d love to hear from you.
Keywords: Vacatia, Deltona , Reservations Agent, Customer Service & Call Center , Kissimmee, Florida
