Claims Service Specialist

Company: GEICO
Location: Lakeland
Posted on: January 13, 2026

Job Description:

At GEICO, a leader in the auto insurance industry, we pride ourselves on backing our promises to customers with top-notch solutions and service. As a Claims Service Specialist, you will be at the front lines of our mission, handling the essential task of managing and processing auto insurance claims efficiently and effectively. In this role, you will interact directly with policyholders, providing compassionate service and helping to resolve claims issues while upholding the standards of one of the nations most recognized auto insurance providers. Assist policyholders through the initial report of claims and guide them through the claims process. Document claims interactions, gather relevant claim information, and ensure precise data entry into our claims database. Work collaboratively with other specialists and departments to ensure a seamless claim resolution process. Communicate effectively with policyholders, adjusters, and other stakeholders to update the status and details of claims. Provide empathetic customer support and troubleshoot any arising issues. Maintain a high level of professionalism and confidentiality. Engage in ongoing training to stay current with industry trends and policy updates. Strong organizational and multitasking skills Excellent verbal and written communication abilities Proficiency in using insurance software and databases Strong problem-solving skills Ability to work well under pressure Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Insurance-related certifications like Certified Insurance Service Representative (CISR) or similar are advantageous but not mandatory

Keywords: GEICO, Deltona , Claims Service Specialist, Customer Service & Call Center , Lakeland, Florida